I'm annoyed. Bankwest have charged me an arrears fee as they misread a faxed direct debit form. Why was it faxed? It was faxed because they do not allow you to submit forms electronically on their website, nor via email. From now on, every time I deal with a company that is big enough to know better, I'm going to list them on here.



  • They do not mark their PDF forms up correctly as forms, so they cannot be filled out electronically.
  • They do not accept emails directly from customers.
  • While they do provide online forms to contact them, they do not provide a facility to attach files.

So Bankwest, the 90s called, they want their fax machine back.